Sg Parent/Carer Code of Conduct:

Spectrum Gaming staff, volunteers and young people have the right to work and play in an environment free from abuse, harassment and distress. As such, the following conduct will always be unacceptable:

 

• Actions, behaviours, or conduct that interferes with, or threatens to interfere with, the safety/security of any space in which SG works.

• Use of offensive or profane language, especially where it is used to threaten or intimidate any person, directly or indirectly.

• Sending abusive or threatening communications to any person. This would include staff, young people, parents via text, email, voicemail or any other form of communication. Defamation of the organisation or staff via any method of communication would also be classed as abusive communication.

• The use of physical aggression against any other person, premises or equipment.

 

Due to the nature of our work, Spectrum Gaming staff need to have a strong and positive working relationship with every young person’s parent/carer, including good, open communication means. Below are some examples of key requirements of what this positive working relationship needs:

 

• You will ensure that SG has up-to-date contact details for yourself and/or another appropriate adult as the team will use these to contact you in an emergency. 

• Your young person has an adult parent, carer, or other caregiver willing to communicate, problem solve and work with staff to help find the best ways we can support them.

• You will follow the approved communication channels to contact the SG team, and not contact them privately via their own personal social media or personal accounts. Approved methods may include:

  • Text Only Service - 07520 631 605

  • Team Email - team@spectrumgaming.net / meetups@spectrumgaming.net

  • SG Landline - 0161 706 1619

• Inboxes/Phones are not monitored 24/7 and it may take some time for someone to reply to you. (For example, for the team@ inbox, we state that we aim to respond to emails within 5 working days)

• As most staff are neurodivergent, they have differing communication needs which may conflict with your own, it therefore might take the team some additional time to match you with a staff member whose communication needs are in line with yours. While you can request a specific member of staff  or communication method this may not always be possible. 

• If you need to speak with a staff member about an issue or concern, you need to give enough information about it so that staff can determine who or how would be best to respond. Without the right level  information Spectrum Gaming staff will not be able to determine which team member can get in touch. (See more about contacting the staff team and when they might contact you here)

 

Spectrum Gaming have a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them (You can access our Safeguarding Policy here). In order to be able to do so we need to follow the below:

 

• In order to support your young person, necessary information will be passed between staff members and may be recorded on Spectrum Gaming secure internal systems. All information will be treated as confidential unless consented to be treated otherwise.

• We will manage access to our sites/services so that we can provide a safe environment for our young people, staff and volunteers, by applying health and safety measures in accordance with the law and regulatory advice.

• Staff may need to contact external agencies if they are concerned about the safety of your young person. Where appropriate and possible we will always attempt to contact parents in the first instance about a concern.

• Following a set complaints procedure to respond to and resolve and concerns, queries or complaints received, therefore protecting young people, staff and volunteers from abuse and/or harassment -  11 : Complaints Policy

• If you have a concern about the wellbeing of another member then you are responsible for contacting the staff team, or the emergency services if appropriate. 

• You will not contact other young people/members directly yourself or pass on your contact details to any young person. SG Staff are happy to facilitate connecting young people/parents with both parties consent.

 

To ensure that Spectrum Gaming can reach as many young people, and provide the best experience possible, there are some limitations on what and how we are able to support each individual young person, often due to capacity, location and other personal factors.

 

• We cannot provide 1:1 support to access servers or meetups, this remains the responsibility of parents/carers, however we will work closely with you to make our services as accessible as possible.

• Community Rules are created by the young people for the benefit of the community as a whole. You may need to support your young person to understand and follow the community rules. If your young person disagrees with any rules, we are always open to feedback but this needs to be done in official ways (feedback channel, support tickets). We do expect that young people continue to follow the rules in the short term. 

• SG are not responsible for communications/activities that take place outside of SG spaces, events or activities. It is therefore important that parents/carers are aware of their young person's other actions outside of SG and take responsibility for these.

• You will support your young person to follow the online safety agreement here - Parent Info & Responsibilities

• If you are aware of fall outs in private messages or groups between your young person and other members, you need to either support your young person to make a support ticket or email the staff team so that they are aware and can help.